Box Office Treasurer / Manager
What does a Box Office Treasurer / Manager do?
What does a Box Office Treasurer / Manager do?
The BOX OFFICE TREASURER oversees sales and accounting for ticket sales, as well as being the point person for customer service. They are responsible for the box office staff and making sure that all the tickets sold are recorded and paid. They typically send a report with all ticket sales documentation at the end of each business day, as well as weekly reports, reconciliations, and commission disbursements. While box office positions on Broadway are referred to as treasurers, usually outside Broadway these positions are referenced as box office managers or coordinators.
**Note: Box Office Treasurers are different from the role of ACCOUNTANTS as box office treasurers are in charge of a theatre’s box office money and accountants oversee money for an entire organization/production.
Skills
Accounting | Budgeting | Reconciling Receipts | Customer Service | Detail-oriented | Audience Management | Strong written and verbal communication skills | Experience with Excel, Word, and one or more of the various theatrical ticketing systems (Ticketmaster-Host and Archtics, Telecharge, and Tessitura) | Sales | Audience Services
Pathways
Front of House Experience (Usher, Line Attendant, Box Office, House Management, etc.) | Background in finance | General Management for Theatre | Apprenticeship
How to become a Box Office Treasurer
How to become a Box Office Treasurer
Box Office Treasurers usually begin working in the theatre as ushers, ticket sellers, and house attendants. Once in a theatre, there may be a chance to eventually work one’s way up to Manager or Treasurer. Front of House careers can be full-time or part-time jobs, as hours depend heavily on the role in the theatre. They can also be salaried at a not-for-profit company or hired for the run of a show. Those just starting out may want to volunteer at their local/regional theaters as ticket sellers or on-call front of house team members.
Union/Organization Affiliation
Resources
- The Producer’s Perspective’s “10 Questions for a Broadway Pro: Treasurers from a Box Office Treasurer”
- Playbill’s “Life Behind the Curtain – The Show Couldn’t Go On Without Them”
CTG’s “Working in Theatre: Box Office”
"Behind the Curtain" Julie Lui, Box Office Treasurer for the Music Box Theatre